Trying Hard Is Not Good Enough
This groundbreaking book is now the all-time best seller for Trafford Press with over 50,000 copies sold. The book gives you the full presentation of the framework in an easily accessible format. It is a must read for all public and non-profit leaders.
In Trying Hard Is Not Good Enough, Mark Friedman presents Results-Based Accountability™: a framework for getting from talk to action quickly and making a difference, not just trying hard and hoping for the best. It has been used in over 40 states and seven countries outside the U.S. Friedman provides practical methods for taking action together that are simple and common sense, use plain language, produce minimum paper, and are actually useful to public sector managers, community members, and decision-makers.
Trying Hard Is Not Good Enough‘s Results-Based Accountability™ framework can be used to improve the quality of life in communities, cities, counties, states, and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. Results-Based Accountability™ is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly, and all the materials are free for use by government and non-profit organizations and for-profit organizations of five persons or less.
In addition to presenting practical methods, this book is also makes a contribution to social theory. The book makes a clear distinction between population and performance accountability. While public and private organizations bear responsibility for their own performance, no organization can claim ownership of the well-being of a whole population. Population accountability is not an extension of performance accountability but a separate, and perpetually unfinished, collective enterprise. The book clearly and completely explains the differences and connections between these two forms of accountability.
The Results-Based Accountability™ progression of thought from results to experience, measures, baselines, story, partners, what works and action can be applied to any population challenge from the highest level consideration of world peace to the economic prosperity of nations and states to the safety of children in a particular community. The same thought progression can be applied to any performance accountability challenge from the management of whole governments to large public and private sector agencies to the smallest program and finally to our personal lives. Results-Based Accountability™ may be the only planning framework of this scope.
The new 10th Anniversary Edition edition of Trying Hard is Not Good Enough includes important changes from older editions, including:
- New tools for practitioners, including a new Customer Satisfaction Questionnaire and a new Tool for Choosing a Common Language.
- New performance measure examples for Juvenile Justice Services, Adult Corrections, Transportation, Fire Departments, and Economic Development.
- Improved instructions for key RBA exercises, including the Population and Performance Turn the Curve exercises, and the 5- Step method for identifying performance measures for any program in about 45 minutes.
- More than 40 new references to RBA related publications.
- New insights about how to do the work throughout the book.
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