All organizations delivering direct service programs need a case management system. Good case management systems allow you to easily collect client-level data that records how many people are served, how well those services are delivered, and whether anyone is better off. They should also help you manage individual client cases. There are many case management [...]

When considering one’s options for performance or case management systems, one of the biggest concerns is security. This is because public sector organizations and government agencies usually manage a lot of sensitive data that must be kept private. This is especially true when the data contains personal information about citizens, clients, customers, and/or service recipients. [...]

When we started researching case management methods in the public sector, we noticed a lot of organizations are using in-house solutions like Excel to manage client data. The Excel method is cheap, but “cheap” is almost never better when it comes to security, performance, and functionality. Excel is an affordable tool that can certainly [...]

What is a Case Management System? Case management systems are software systems that allow you to keep track of all the client data you need to deliver effective programs and services. They allow you to compile vast amounts of information that can be accessed easily and quickly (more so than paper-based filing systems or Excel.) [...]

Are you happy with your current case management system? Do you wish there were simpler software solutions to help you keep track of your clients and analyze your program impact? What would your case management system "wish list" look like? Let us know what you think! By completing our survey [...]