– Accelerated guaranteed response time:
– Accelerated guaranteed non programming issue resolution time:
– 25% discount for additional software services
– Unlimited access to knowledge base documentation & videos
– Access to live upgrade training webinars as offered periodically by Clear Impact
-RYP service starts after your launch/go live date
– Up to 2 administrators per RYP Subscription ($100 for each additional administrator)
– 12 hours* of phone consultation, software training or other software services per annual subscription
– Live chat support in-app for RYP administrators (M-F, 9am to 4pm Eastern)
*RYP hours can be used at any time during the year, but they do not rollover at subscription renewal at the end of the year. Projects requiring more than 1 hour must be accrued over the year and cannot be used upfront