2.3 How do we get people to understand the difference between indicators and performance measures?

The Short Answer Indicators are about whole populations. Performance measures are about client populations. Indicators are usually about  peoples' lives, whether or not they receive any service. Performance measures are usually about people who receive service. Indicators are proxies for the well-being of whole populations, and necessarily matters of approximation and compromise. Performance measures are about a known group [...]

2.7 How do we select indicators for a result?

The Short Answer 1. Start by assessing the result in terms of everyday experience, what we see hear, or feel about children ready for school or stable families. 2. Brainstorm a list of candidate indicators. Each entry is a data statement, e.g. % of children reading at grade level, rate of foster children per 100,000. [...]