The Short Answer Start with ends, work backward to means. What do we want? How will we recognize it? What will it take to get there? Be clear and disciplined about language. Use plain language, not exclusionary jargon. Keep accountability for populations separate from accountability for programs and agencies. Results are end conditions of [...]
The Short Answer 1. Population accountability is accountability for the well-being of a whole population in a geographic area. Population accountability is bigger than any one program or agency or one level of government. In fact, it's bigger than government. It requires the whole community, public and private partners to make a difference. ("It takes a village [...]
The Short Answer (from 1.1) 1. Choose among the many approaches to performance measurement. Make sure it makes sense to you, make sure it is useful to managers, make sure it addresses the most important measures, those that tell you whether and to what extent clients/customers are better off, and make sure it get you from talk [...]
