Kayla Wood brings a wealth of expertise and a dynamic approach to client engagement in her role as Onboarding Manager at Clear Impact. In her current role, Kayla collaborates across departments to onboard new clients, build positive relationships, and design business development projects. Her approach is characterized by a profound understanding of client needs, a commitment to effective communication, and a drive to foster long-term customer success. Her skills in project management, strategic and analytical thinking, and leadership are instrumental in enhancing the onboarding experience and driving business growth.

Kayla believes in the power of empathy, organization, and detail orientation in creating impactful customer experiences. Her leadership is marked by a keen ability to manage change, strategize on process improvement, and lead teams toward achieving collective goals. She is a critical thinker and an adaptive team player whose expertise in client management and software implementation makes her a valuable asset to the Clear Impact team.

Before joining Clear Impact, Kayla was pivotal in client relationship roles at notable companies like Salesloft and GoDaddy. As an Associate Consultant at Salesloft, she led the onboarding process for customers, significantly improving the effectiveness of virtual training sessions and customer retention through innovative feedback systems. Her tenure at GoDaddy as a Customer Success Specialist saw her excel in customer service, where she significantly reduced churn rates by implementing a customer health scoring system and consistently exceeded revenue goals through strategic account management.

Kayla holds a Bachelor of Science in Business Administration from Georgia Gwinnett College and excels in a range of technical skills, including Google Suite, VMware, HTML, CSS, and Salesforce, among others. Her proficiency in software as a service (SaaS) platforms and Google Analytics enhances her strategic and analytical capabilities.