2.20 How do we oversee the implementation of a results-based plan?

Full Answer

The answer to this question depends a lot on who is overseeing implementation.

There are at least three basic questions to consider in any effort to oversee this, or any, plan:

(1) Are the elements of the plan being implemented on time?
(2) Are they being done well?
(3) Is the plan making a difference? Does the plan need to be changed?

(1) Are the elements of the plan being implemented on time?  This is an old and well-established part of management practice. If the plan provides the basic information on who is to do what when and with what resources, then it is a straightforward matter to check on which pieces are complete and whether they’re on time. A common format for an implementation plan lists the tasks (or goals and objectives) down the leftmost column, and then tracks across the top: description of the task, primary and secondary responsibility, start and completion dates, and a column for reporting status.

(2) Are they being done well? This is a matter of performance measurement and performance accountability. For the plan as a whole and for each element of the plan, there should be a set of “headline” performance measures. These then serve as the basis for regular reporting, review of performance, and agreement on changes in practice as necessary.

(3) Is the plan making a difference? Does the plan need to be changed? The basic notion of Results-Based Accountability is a continuing process to do what it takes to turn the curve on the well-being of children and families. There will always be more to consider and more to do. No good plan is static. The process is not complete unless there is a regular (i.e. monthly or quarterly), structured and thoughtful process to assess overall progress and make midcourse corrections. This kind of change can not be fully delegated from the original decision-making body. Substantive changes must be considered and decided with the same authority that established the plan in the first place.