Swimming in a Fishbowl: Holding your agency accountable for its work

By Karen Finn, Senior Consultant

To download the complete slidedeck click here.

It is the year 2015 and your organization has just been awarded the “Community Program of the Year Award” by the National Human Services Assembly because of of the significant impact your organization has made on the lives of the people  and community that you serve.  Your organization is featured on the front page of Time Magazine because of this award.  What would your headline say?

This powerpoint presentation covers this idea and many more on the Results-Based Accountability framework.

2 Kinds of Accountability plus Language Discipline
  • Population- or Community-Level Quality of Life
  • (Results & Indicators)
  • Performance- or Program-Level
  • (Performance Measures)

3 Kinds of Performance Measures

  • How much did we do?
  • How well did we do it?
  • Is anyone better off?

7 Questions From Ends to Means (In less than an hour)

  1. What are the quality of life conditions of well-being (Results) that you want?
  2. How will you measure them? (Indicators)
  3. How are you doing on the measures?
  4. What is the story behind the data?
  5. Who are the partners with a role to play?
  6. What works to improve the measures?
  7. What do you propose to do?

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