The Short Answer 1. Partner with contractors in developing the system of reporting. 2. Establish a moratorium on penalties until the system has operated for 3 years. 3. Use non-cash rewards 4. Create safeguards against unintended consequences and perverse incentives, 5. Disseminate best practice information. 6. Operate the system with low visibility until you [...]
The Short Answer 1. Performance measurement is not a magic answer. Budgeting is about choices. And choices are about power and politics. Improving budgeting does not necessarily mean improving decisions. But budgets can be made better by presenting better choices (that are likely to result in improvements) and then presenting these ideas more clearly. [...]
The Short Answer 1. Funders want to fund things that make a difference in people's lives. If you can identify customer results (how customers are better off) and use these to describe, plan, operate, and evaluate your program, you will be more successful in obtaining grants. 2. Be clear about the customers, the benefits [...]
The Short Answer 1. Establish some form of interagency forum, collaborative, cooperative, council or cabinet. 2. Agree on the importance of performance, and get everyone on the same page about how to develop and use performance measures. 3. Select the most important measures for both the individual agencies and for the system as a [...]
3.19 How do we create a performance improvement system in our organization? The Short Answer 1. Start small. 2. Keep it simple. 3. Minimize paper. 4. Model behavior 5. Connect to the budget. 6. Make it useful (especially to managers). Full Answer There are in fact many books written on this subject. So go [...]
