Long story short, there are two groups of performance measures your organization needs to ensure you are advancing your mission in an effective and timely manner: Performance measures for management, administrative units, and internal functions Performance measures that quantify the quality and impact of your community-facing services (aka, program performance measures) It is also [...]
Performance management has been a main priority in the federal government for at least 20 years. Modern methods, including the use of advanced data-driven tools, are a relatively recent phenomenon. However, improving public service delivery through research goes back to at least the 1930s, with the International City/County Management Association. In recent years, the [...]
By engaging in effective decision-making and budgeting, organizations can provide services they know work, fix those that don’t, and improve the relationship between funding and impact. This blog originally appeared as a guest article for govexec.com. Currently, there are at least 1.4 million nonprofit, tax-exempt organizations in the United States. These groups, including charities and [...]
If you're interested in increasing your efficiency, transparency, and accountability in the community, you may be considering (or already in the process of) applying for public health accreditation. Acquiring accreditation is a long process that requires a significant amount of time and resources. You must complete the prerequisites, design your improvement strategy, fulfill documentation [...]
We get asked questions like this all the time: We have a case management (or data) system. Why would we need another one? I like the sounds of a performance improvement system, but where does the data come from? I have lots of data, but no one is using it. Can [...]
“High-performance organization” is a moniker most organizations—private, public, or nonprofit—would love to earn. And yet who can say what “high performance” really means for mission-based nonprofits? More important, how do executives, boards, and funders get there from here? The Leap Ambassadors Community, a network of more than 50 nonprofit executives, has spent the past year [...]
It is without question, that innovation is an important byproduct of collaboration. However, in government and non-profit partnerships, innovation can be stymied. In particular, the public sector carries a high need for performance accountability, creating a “mistake-averse” culture that is difficult to penetrate. Government agencies are charged with preventing abuse, fraud and showing partiality to [...]
